Customer support

How to Order Prescription Glasses Online

Buying prescription glasses online should not feel like a gamble. You need comfort, clarity, and confidence — and a process that guarantees all three. At MultiFolks, we have simplified every step with smart tools, AI-powered measurements, and lenses designed specifically for 40+ eyes.

Whether this is your first pair or your tenth, here is how we make sure your new glasses feel like they were made just for you — because they are.

Step 1: Find a Frame That Fits You — and Your Lifestyle

The right glasses do not just look good. They need to feel natural and work seamlessly with your lenses, especially if you are choosing progressives.

When browsing our collection, use these tools to narrow down your perfect match:

  • Face Shape Guide – See which frames naturally flatter your features.
  • Size Filters – Match the width and bridge of your current pair.
  • Multifocal-Ready Badge – Avoid frames that cannot accommodate progressives.
  • Find My Fit – Test how your frame will look, right from your screen.

From ultra-light titanium to statement acetate, every frame at MultiFolks is engineered for comfort, durability, and lens compatibility.

Step 2: Add Your Prescription

Your prescription is the foundation of your lenses. Adding it is simple:

  • Upload a photo or PDF of your prescription.
  • Enter it manually using our guided form (tap the “?” next to any field for help).

We securely store your details for easy reordering. Every order is verified by licensed opticians before it is processed.

Step 3: Get Your PD & Fitting Height Measured — Without the Guesswork

For precise vision, especially with progressives, two measurements are critical:

  • Pupillary Distance (PD) and Fitting Height.
  • Instead of rulers or in-store visit is, we use your webcam (with your permission) and patented AI face scan to measure both accurately to within ±1mm.
  • This technology is why over 95% of our first- time customers adjust within days.

Step 4: Customize Your Lenses

Make your glasses work harder for your lifestyle by adding enhancements:

  • Blue Light Filter – For heavy screen use and evening reading.
  • Transitions / Photochromic Lenses – Darken in sunlight, clear indoors.
  • Gradient or Polarized Tints – For outdoor clarity and sun protection.
  • Water & Smudge Resistance – Stay cleaner, clearer, longer.

Not sure what right? Write to us at support@multifolks.com and we will guide you based on your prescription and daily routine.

Step 5: Review & Checkout

Before you confirm, we will show you everything in one place:

  • Your frame name and size
  • Prescription details
  • Lens type and upgrades
  • Estimated delivery date

Make changes anytime before payment. Once you are set, choose from HSA/FSA, credit/debit cards, UPI, wallets, or pay-later options. You can also use your vision insurance for reimbursement.

Every order is optician-verified, encrypted, and backed by our 30-day comfort guarantee.

After You Order

Here is what happens behind the scenes:

  • Our optical team verifies your prescription and fit details.
  • Your lenses are crafted in our precision lab and fitted to your chosen frame.
  • Each pair undergoes a final quality check before shipping.

Most orders arrive in 7–14 business days, complete with tracking updates.

If something does not feel right, we offer easy exchanges or full returns. No hidden terms, no stress.